Payment Methods

Accepted Payment Methods

We currently accept the following payment cards:

Visa

Mastercard

American Express

JCB

Discover

Diners Club

Please select an available payment method during checkout and enter the requested payment information accurately.

How to Make a Payment

To complete your purchase:

Add the items you would like to purchase to your shopping cart.

Proceed to the checkout page.

Select one of the supported payment methods.

Enter your payment information as requested.

Review your order details and complete the payment.

Please make sure that the payment information you provide is accurate and valid before submitting your order.

Payment Confirmation

After your payment is completed, your order will proceed according to its current order status and our normal order processing procedures.

If you are unsure whether your payment or order was successfully completed, please contact us before submitting another order to help avoid duplicate purchases.

Payment Issues

If your payment fails or your card cannot be used, please:

Check that your card information has been entered correctly.

Confirm that the information provided during checkout is accurate.

Try completing the payment again.

Contact us if the issue persists.

For payment-related assistance, please contact us first by email at support@ostavon.com. You may also contact us by phone during our customer service hours.

Refunds and Cancellations

If you need to cancel an order, please refer to our Order Cancellation Policy for the applicable requirements. Orders that have not yet been shipped may be eligible for cancellation. Once an order has been shipped, it cannot be directly canceled and should instead be handled in accordance with our Return & Refund Policy.

For approved refunds, the refund will generally be issued to the original payment method. The time required for the refunded amount to appear in your account may vary depending on the consumer's bank, card issuer, or payment provider.

Payment Security

Please enter your payment information carefully during checkout and take reasonable steps to protect your payment information, account information, and login credentials.

To help protect your account and payment information, please do not share your payment details or account login information with others. If you believe there may be an issue with your payment information or account, please contact us promptly.

Contact Us

If you have any questions about payments, orders, shipping, returns and refunds, or our products, please contact us:

Address: 7039 Toucan Trl, Spring Hill, FL 34606, United States

Email: support@ostavon.com

Phone: 

Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (America/New_York)