1. Introduction
Ostavon respects your privacy and is committed to protecting the personal information you provide when using our website, ostavon.com.
This Privacy Policy explains what personal information we may collect, how we collect and use such information, when we may share it, how we protect and retain it, and the privacy choices and rights available to you under applicable law.
This Privacy Policy is primarily intended for consumers in the United States. For individuals whose personal data is subject to the General Data Protection Regulation (“GDPR”) or other applicable data protection laws, this Privacy Policy also describes the data protection principles and rights that may apply in relevant circumstances.
2. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through ostavon.com, including when you:
Visit or browse our website;
Create or use an account, where account functionality is available;
Place or manage an order;
Purchase Bar Furniture, Office Furniture, Living Room Furniture, or other products offered through the website;
Provide information in connection with an order, delivery, return, refund, or other transaction;
Contact customer service or submit an inquiry or request; or
Otherwise use features or services made available through the website.
This Privacy Policy describes how we collect, use, store, disclose, and protect personal information and personal data, as well as the privacy rights and choices that may be available to you.
3. Information We Collect
The information we collect depends on how you interact with the website and the services you use. We may collect the following types of information:
Contact Information
This may include your name, email address, telephone number, and other contact information that you voluntarily provide.
Account Information
If you create or use an account, we may collect information associated with that account, such as your name, email address, login-related information, and account preferences.
Order and Transaction Information
When you place an order, we may collect information necessary to process and fulfill the transaction, such as the products purchased, order details, transaction-related information, and information related to returns, refunds, or customer service requests.
Shipping and Billing Information
We may collect information necessary to process and deliver your order, such as your shipping address, billing address, contact information, and other information necessary to complete the transaction.
Payment information may be processed by payment service providers. Unless expressly stated elsewhere on the website, we do not represent that we directly store complete payment card numbers.
Information You Provide to Us
When you contact us, communicate with customer service, submit a request, provide feedback, or otherwise interact with the website, we may collect the information you voluntarily provide.
Technical and Usage Information
When you access or use the website, certain information may be collected automatically, such as your IP address, browser type, device information, operating system, approximate location derived from technical information, pages viewed, referring or exit pages, access times, and information about how you interact with the website.
We do not intentionally request sensitive personal information that is not reasonably necessary for the services provided through the website.
4. How We Collect Information
We may collect personal information and personal data through the following methods:
Directly from you: For example, when you place an order, create an account, provide contact information, or contact customer service.
Automatically: When you browse or use the website, certain technical and usage information may be automatically collected through Cookies and similar technologies.
From service providers: In connection with transactions, payment processing, delivery, website operation, customer service, security, or other services necessary to operate the website, we may receive information from relevant service providers.
5. Cookies and Similar Technologies
We may use Cookies and similar technologies on the website.
A Cookie is a small text file or similar technology that may be stored on your device when you visit a website. Cookies can help a website recognize a device, remember user preferences, maintain website functionality, and understand how visitors use the website.
Depending on the circumstances, we may use Cookies or similar technologies to:
Maintain and support the normal operation and security of the website;
Remember settings and preferences;
Improve website functionality and user experience;
Understand website traffic and usage patterns; and
Where applicable and permitted by law, support relevant website functionality or marketing activities.
Some Cookies may be necessary for the website to function, while others may be optional. Where applicable law requires consent for certain Cookies or similar technologies, we will provide appropriate information and obtain consent where required before using those technologies.
You can generally manage, restrict, or delete Cookies through your browser settings. Disabling certain Cookies may affect website functionality or your user experience.
If the website provides a Cookie consent management tool, you may use it to manage applicable Cookie preferences. Where consent is the legal basis for a particular technology, you may withdraw that consent through available controls or by contacting us.
6. How We Use Personal Information
We may use personal information for reasonable and legitimate business purposes, including to:
Process, confirm, and fulfill orders;
Arrange and coordinate product delivery;
Provide customer service and respond to questions, requests, and communications;
Manage accounts and account-related functionality, where applicable;
Process returns, refunds, exchanges, and other transaction-related requests;
Operate, maintain, and improve the website;
Improve products, services, website functionality, and the overall user experience;
Maintain and monitor the security and reliability of the website;
Detect, investigate, and help prevent fraud, abuse, unauthorized activity, and other security risks;
Perform necessary administrative and operational activities;
Comply with applicable legal, regulatory, tax, accounting, and other obligations;
Establish, exercise, or defend our legal rights and handle legal claims; and
Carry out other purposes that are reasonably related to the purposes described above or otherwise permitted by applicable law.
7. How We Share Personal Information
We do not indiscriminately sell or disclose personal information, nor do we use personal information for purposes unrelated to the operation of the website and the services we provide.
Where reasonably necessary, we may share personal information with service providers and other relevant parties involved in operating the website or providing requested services, including:
Payment service providers: To assist with payment processing and transaction-related services;
Shipping and logistics service providers: To assist with order fulfillment and product delivery;
Website hosting, technology, and IT service providers: To assist with website operation, maintenance, security, or technical support;
Customer service and operational service providers: To assist with customer support and business operations; and
Government authorities, regulators, courts, or law enforcement: Where disclosure is required or permitted by applicable law.
Where reasonably necessary, we may also disclose information to protect the rights, property, or safety of users, our services, or other individuals; investigate suspected fraud or unlawful activity; or handle legal claims or legal proceedings.
Service providers that process personal information on our behalf should use such information only to the extent necessary to provide the relevant services or as otherwise permitted by law, and should maintain reasonable safeguards appropriate to the information they process.
8. Data Storage and Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes for which it was collected, provide requested services, maintain relevant business and transaction records, resolve disputes, enforce applicable agreements, prevent fraud and security risks, and comply with applicable legal, accounting, tax, and regulatory requirements.
The specific retention period may vary depending on factors including:
The nature of the information;
The purpose for which the information was collected;
Our relationship with you;
Applicable legal requirements; and
Reasonable business needs.
When personal information is no longer reasonably necessary for these purposes, we may delete, anonymize, or otherwise process it in accordance with applicable law.
9. Data Security
We take reasonable technical, administrative, and organizational measures designed to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
However, no method of transmitting information over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we take reasonable measures to protect personal information, we cannot guarantee the absolute security of such information.
10. Your Privacy Rights and Choices
Depending on where you reside and which privacy laws apply to you, you may have certain rights regarding your personal information.
Subject to applicable law and its limitations or exceptions, these rights may include:
Right of access: Request access to personal information we maintain about you;
Right to correction: Request correction of inaccurate or incomplete personal information;
Right to deletion: Request deletion of personal information where permitted by law;
Right to restriction of processing: Request restriction of certain data processing activities where applicable;
Right to object: Object to certain data processing activities where applicable;
Right to data portability: Where applicable, request certain personal information in a structured, commonly used, and machine-readable format;
Cookie management: Manage, restrict, or delete Cookies through available website controls or browser settings; and
Right to withdraw consent: Withdraw your consent where processing is based on your consent.
These rights are not absolute and may be subject to limitations, exemptions, identity verification requirements, or other conditions under applicable law.
To submit a privacy request, please contact us using the information provided in the Contact Us section below. To process your request and prevent unauthorized disclosure of personal information, we may need to verify your identity or request additional information that is reasonably necessary.
11. Withdrawal of Consent
Where we process personal information based on your consent, you may withdraw that consent at any time, subject to applicable law and available technical controls.
Withdrawal of consent does not affect the lawfulness of processing activities carried out based on your consent before the withdrawal.
Withdrawal of consent may also mean that certain optional features, Cookies, communications, or services may no longer be available or may function differently.
12. Legal Basis for Processing
Where the GDPR applies to our processing of personal data, we may rely on one or more of the following legal bases, depending on the circumstances:
Consent: Where you have provided consent to a specific data processing activity;
Performance of a contract: Where processing personal data is necessary to enter into or perform a contract with you, such as processing and fulfilling your order;
Legal obligation: Where processing personal data is necessary to comply with a legal or regulatory obligation; and
Legitimate interests: Where processing is necessary for our legitimate interests or those of a third party, provided that those interests are not overridden by your rights and freedoms.
Where required by applicable law, we will provide additional information regarding the applicable legal basis when personal data is collected or through an appropriate consent mechanism or privacy notice.
The GDPR applies only where its territorial scope and other applicable requirements are satisfied. Accordingly, not every processing activity described in this Privacy Policy is necessarily subject to the GDPR, and not every user is necessarily protected by the GDPR.
13. U.S. Privacy Law Compliance
For users in the United States, we process and protect personal information in accordance with applicable U.S. federal, state, and other applicable privacy laws.
Depending on your state of residence and the legal requirements applicable to our data processing activities, you may have additional privacy rights concerning your personal information. These rights may include rights to access, correct, delete, obtain, or otherwise control certain personal information, as well as rights concerning certain data processing activities or targeted advertising where applicable.
The availability and scope of these rights may vary depending on applicable law, your location, the nature of your request, and applicable statutory exceptions.
Nothing in this Privacy Policy is intended to limit privacy rights that may not lawfully be waived or restricted under applicable U.S. privacy laws.
14. GDPR and European Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or another jurisdiction where the GDPR or substantially similar data protection requirements apply, and the relevant data processing is subject to those laws, you may have additional data protection rights.
Subject to applicable legal conditions and exceptions, these rights may include:
The right to be informed about the processing of your personal data;
The right to access your personal data;
The right to correct inaccurate personal data;
The right to request deletion of personal data where applicable;
The right to request restriction of data processing where applicable;
The right to object to certain data processing activities, including processing based on legitimate interests;
The right to data portability where the applicable legal requirements are satisfied; and
The right to withdraw consent where processing is based on your consent.
You may also have the right to lodge a complaint with the data protection authority applicable to you.
We will assess privacy requests based on the laws applicable to the individual making the request and the relevant data processing activity. Rights under the GDPR may be subject to conditions and exceptions provided by law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, information practices, legal requirements, or other relevant circumstances.
When we make updates, we will update the “Last Updated” date at the beginning of this Privacy Policy. Where required by applicable law, we will provide additional notice or obtain the necessary consent for material changes.
We recommend that you review this Privacy Policy periodically to remain informed about how we process personal information.
16. Contact Us
If you have any questions about this Privacy Policy or wish to submit a privacy-related request, including a request to access, correct, or delete personal information, you may contact us using the information below:
Address: 7039 Toucan Trl, Spring Hill, FL 34606, United States
Email: support@ostavon.com
Phone:
+1 (352) 592-1847
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (America/New_York)