Shipping Policy
Thank you for shopping with Ostavon. This Shipping Policy explains our shipping area, shipping fee calculation, order processing and delivery procedures, and how to handle shipping issues you may encounter.
1. Shipping Area
Currently, we ship orders within the United States.
When placing an order, please provide a complete and accurate shipping address, including the recipient’s name, street address, city, state, and ZIP Code.
2. Shipping Rates
Shipping fees are calculated based on the order amount:
Orders under $99: A $10 shipping fee applies.
Orders of $99 or more: Free shipping.
$99 is the minimum order amount required to qualify for free shipping.
3. Order Processing Time
Our standard order processing time is 2–4 business days.
Order processing time refers to the time required to prepare and process your order before handing it over to the shipping carrier. Order processing time and transit time are two separate stages.
Once the order has been fully processed and shipped, it will enter the transit stage.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM (America/New_York).
Orders placed before 6:00 PM on a business day will begin entering the order processing process that day.
Orders placed after 6:00 PM will begin processing on the next business day.
Orders placed on a holiday will begin processing on the next business day.
The cut-off time determines when an order can begin the processing process and does not mean that the order will necessarily ship on the same day.
5. Shipping Methods and Transit Times
We currently use the following major shipping carriers:
FedEx
DHL Express
UPS
The standard transit time after an order has shipped is approximately 5–9 business days.
Transit time refers only to the time the package is in transit after being handed over to the shipping carrier and does not include the 2–4 business days required for order processing.
Therefore, the overall shipping process is as follows:
Order Placed → Cut-Off Time Check → Order Processing (2–4 Business Days) → Shipment → Transit (5–9 Business Days) → Tracking → Delivery
Delivery times are estimates and are not guaranteed delivery dates. Actual delivery times may vary depending on carrier operations and other factors affecting transportation.
6. Taxes and Customs
All applicable taxes are included in the corresponding product prices.
We have engaged logistics providers to handle relevant customs clearance procedures directly. Under our standard shipping arrangements, customers generally do not need to pay additional taxes, duties, or customs clearance fees upon delivery.
7. Order Tracking
After your order has shipped, we will provide relevant tracking information so that you can check the status of your package.
Please note that after an order has shipped, tracking information may take some time to appear or update in the carrier’s system.
If you do not receive tracking information or if the tracking status has not been updated for an extended period, please contact us at support@ostavon.com. You may also call us at +1 (352) 592-1847.
When contacting us about shipping, please provide your order number and any available tracking information so that we can assist you more efficiently.
8. Delayed Deliveries
If your order has not arrived within the normal estimated transit time, please contact us so that we can check the shipping status of your order.
If you experience a shipping delay, we recommend contacting us first by email at support@ostavon.com. You may also call us at +1 (352) 592-1847.
Please provide your order number and any available tracking information. We will check the available shipping information and, where appropriate, coordinate with the relevant logistics provider to investigate the cause of the delay.
9. Damaged or Lost Packages
If your package is damaged during transit or appears to be lost, please contact us as soon as possible.
To help us investigate the issue, please provide:
Order Number
Relevant Tracking Information
Photos of the Package or Product Damage
We will verify the order and shipping information and, where appropriate, coordinate with the relevant logistics provider to investigate and handle the issue.
10. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Before submitting your order, please carefully check the following information:
Recipient Name
Street Address
City
State
ZIP Code
If an incorrect or incomplete address is provided, it may result in delivery problems, shipping delays, returned packages, or additional transportation costs. Customers may be responsible for the related costs or consequences resulting from an incorrect or incomplete address provided when placing the order.
If you need to change your shipping address after placing an order, please contact us as soon as possible. We will assist with the request where reasonably possible; however, once the order has entered the shipping process, we cannot guarantee that the address change can be completed.
11. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
Before the order enters the shipping process, we will assist with order change or cancellation requests where reasonably possible. Once the order has entered the processing or shipping process, we may no longer be able to complete the requested change or cancellation.
For orders that have already shipped, we cannot guarantee that the order can be canceled or the package intercepted.
12. Shipping Responsibilities
We are committed to providing a reliable delivery experience and will reasonably assist with shipping-related issues.
We will verify and, where appropriate, coordinate with the relevant logistics provider regarding the following situations:
Product damage occurring during transportation
Lost packages
Shipping delays
Abnormal tracking information
Shipping issues caused by carrier transportation or handling
Shipping address change requests made before shipment
Customers are responsible for providing accurate and complete shipping information and for contacting us promptly when a shipping issue occurs.
Shipping delays or other transportation issues caused by the carrier may affect the estimated delivery time. If such an issue occurs, we will verify the available information and, where appropriate, coordinate with the relevant logistics provider to address the issue.
13. Contact Us
If you have any questions about shipping, tracking, delivery delays, damaged or lost packages, shipping address changes, or order cancellations, please contact us:
Address: 7039 Toucan Trl, Spring Hill, FL 34606, United States
Email: support@ostavon.com
Phone:
+1 (352) 592-1847
Customer Service Hours: Monday–Friday, 9:00 AM–6:00 PM (America/New_York)